☆ Available in Exclusive or add to Pro for +€90! Get that template!
Frequently Asked Questions
everything you need to know
We’ve gathered answers to the most common questions to help you plan your stay with ease. If you can’t find what you’re looking for, our team will be happy to assist you personally.
General Information
Where is Velvet Boutique Hotel located?
Velvet Boutique Hotel is located on the tranquil shores of Lake Como, in northern Italy’s Lombardy region. Nestled between the charming villages of Bellagio and Varenna, our hotel offers breathtaking views of the lake and the surrounding hills. Guests enjoy the perfect balance between privacy and convenience — peaceful garden surroundings with easy access to ferry connections, local restaurants, and historic landmarks. The hotel is approximately 90 minutes from Milan by car or train, and private transfers can be arranged upon request.
What are the check-in and check-out times?
Check-in at Velvet Boutique Hotel begins at 3:00 PM, allowing us time to prepare each room with care before your arrival. Check-out is available until 11:00 AM. Early check-in or late check-out may be arranged in advance, depending on availability. For guests with later departures, we are happy to store luggage or offer access to common areas and spa facilities until it’s time to leave.
Is the hotel suitable for families and children?
Absolutely. Velvet Boutique Hotel welcomes families and guests of all ages. Our larger rooms and private villas are ideal for families, offering space, privacy, and comfort. The hotel grounds and gardens provide safe, open areas for children to explore, while parents can relax knowing that the atmosphere remains peaceful and refined. On request, we can arrange family-friendly activities such as lake excursions, nature walks, and cooking classes for all ages.
Do you allow pets?
Yes, small pets are welcome at Velvet Boutique Hotel. We understand that pets are part of the family, and we’re happy to accommodate them in select rooms and villas. A small cleaning fee applies per stay to ensure every guest enjoys the same high standard of comfort. Pets are welcome in most outdoor areas, including the garden and terrace, but we kindly ask that they are not brought into the restaurant or spa facilities. Please inform our team in advance if you plan to travel with your pet.
Is Wi-Fi available throughout the property?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all rooms, villas, public areas, and outdoor spaces. Whether you’re working remotely, staying connected with loved ones, or sharing your Lake Como moments, you’ll enjoy a reliable and fast connection wherever you are within the property.
Are the rooms air-conditioned and soundproofed?
All guest rooms and villas at Velvet Boutique Hotel feature modern air-conditioning and soundproofing for maximum comfort and privacy. The climate control system allows guests to set their preferred temperature, ensuring comfort during both warm summers and cooler seasons. Our soundproofing guarantees a peaceful night’s sleep, complemented by the calming sounds of nature that surround the hotel.
Are extra beds or baby cots available?
Yes, extra beds and baby cots are available upon request in select room categories and villas. We kindly ask that guests inform us in advance to ensure availability and proper room arrangement. Cots for infants are provided free of charge, while an additional bed for adults or older children may incur a small supplement. Our goal is to make every stay — whether romantic, family, or solo — as comfortable and seamless as possible.
Dining & Wellness
What dining options are available at Velvet?
Velvet Boutique Hotel offers several dining experiences designed to capture the flavors and atmosphere of Lake Como. Guests can enjoy alfresco meals at the Garden Restaurant, where Italian cuisine is served among olive trees and flowers, or dine in the Indoor Restaurant, a refined space with lake views and an intimate ambiance. Mornings begin with our Breakfast Experience, featuring fresh pastries, local produce, and barista-made coffee. Throughout the day, guests can relax with a glass of wine or signature cocktail from the Wine & Drinks Bar, while private dining options and romantic dinners can be arranged on request.
Is breakfast included in the room rate?
Yes, breakfast is included in most of our room and villa rates unless otherwise specified at the time of booking. Served daily in the restaurant or garden terrace, breakfast at Velvet features a selection of freshly baked goods, local cheeses and cured meats, seasonal fruits, yogurts, and a choice of à la carte hot dishes prepared to order. Guests can also enjoy freshly brewed Italian coffee, herbal teas, and freshly squeezed juices to start the day in true Lake Como style.
Do you offer vegetarian or gluten-free meals?
Yes, we are happy to accommodate guests with dietary preferences or restrictions. Our chefs can prepare vegetarian, vegan, gluten-free, and lactose-free dishes upon request. We kindly ask that you inform us of any dietary requirements at the time of booking or upon arrival, so our kitchen team can ensure a seamless and enjoyable dining experience. Every menu at Velvet is designed with flexibility in mind, using fresh seasonal ingredients that allow for a variety of flavorful and health-conscious options.
What spa and wellness facilities are available?
The Velvet Spa & Wellness area is designed as a sanctuary of calm and renewal. Facilities include an indoor heated pool, an outdoor infinity pool with panoramic lake views, a Finnish-style sauna, and a dedicated relaxation lounge. Guests can also enjoy a selection of personalized spa treatments and massages, as well as guided yoga and meditation sessions offered throughout the week. Whether you’re seeking tranquility or gentle revitalization, every element of the spa experience is created to restore balance to body and mind.
Do I need to book spa treatments in advance?
We recommend booking spa treatments in advance to secure your preferred time and therapist, especially during weekends and high season. Our reception and spa team are always available to assist with scheduling before or during your stay. Same-day appointments may be available based on availability, and guests are encouraged to review our spa menu upon arrival or online to select from our range of massages, facials, and wellness rituals.
Are the pools heated?
Yes, both of our pools are temperature-controlled for year-round comfort. The indoor pool is fully heated, offering a serene and relaxing environment even during cooler months. The outdoor infinity pool is maintained at a pleasant temperature from spring through autumn, allowing guests to enjoy swimming while taking in the stunning lake views. Sun loungers and poolside service are available throughout the day for a complete relaxation experience.
Experiences & Activities
What activities can I enjoy during my stay?
Velvet Boutique Hotel offers a curated selection of experiences designed to help guests connect with the beauty and culture of Lake Como. On the property, you can enjoy yoga and meditation sessions, art and cooking workshops, or relaxing moments by the pools and gardens. Beyond the hotel, guests can explore the lake by boat, visit historic villas, take scenic walks through nearby villages, or discover local markets and vineyards. Whether you seek peaceful relaxation or adventure, our concierge team will be happy to tailor activities to your interests.
Do you organize boat tours or local excursions?
Yes, our team can arrange private or group boat tours departing directly from nearby piers. These tours offer the chance to explore Lake Como’s most iconic sights — including the elegant villas of Balbianello and Carlotta, the towns of Bellagio and Varenna, and hidden coves accessible only by water. We also organize local excursions such as guided hikes, food and wine tastings, and visits to artisan workshops. All tours can be customized to match your preferences for duration, pace, and style.
Are yoga or art workshops offered regularly?
Yes, Velvet Boutique Hotel hosts regular yoga and meditation sessions led by certified instructors, often held in the garden or by the lake for a serene start to the day. In addition, our art and creative workshops are offered throughout the season — perfect for guests who wish to express themselves through painting, photography, or craft, inspired by the natural beauty of the surroundings. Updated schedules are available at reception or upon request prior to your stay.
Are bikes, kayaks, or paddleboards available?
Yes, guests are welcome to use our complimentary bikes for exploring nearby villages, scenic roads, and lakefront trails. Kayaks and paddleboards are also available during the warmer months for those wishing to experience Lake Como up close. Equipment can be reserved in advance or arranged at the front desk, and our team is happy to provide route suggestions or guided options for added safety and enjoyment.
Can the hotel arrange guided tours of Lake Como?
Absolutely. Our concierge can organize guided tours tailored to your interests — from cultural excursions and walking tours of historic towns to private drives along the lake’s panoramic roads. Popular choices include visits to the villas and botanical gardens, wine tastings at local estates, or day trips to nearby destinations such as Como, Lugano, and Milan. Every tour is led by knowledgeable local guides who bring the region’s stories and history to life.
Accommodation & Reservation
How can I make or modify a reservation?
Reservations can be made directly through our official website, where you’ll always find the best available rates and exclusive offers. You may also contact our reservations team via email or phone for personalized assistance and recommendations. If you wish to modify an existing booking, simply reach out to us with your reservation details — our team will be happy to assist with date changes, room upgrades, or special requests, depending on availability and the terms of your booking.
What payment methods do you accept?
Velvet Boutique Hotel accepts all major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as bank transfers for confirmed reservations. For on-site payments, guests may also settle their bill in cash or via contactless payment. All transactions are processed securely. For your convenience, a valid credit card is required to guarantee bookings, and prepayment may be requested for certain packages or special offers.
What is your cancellation policy?
Our cancellation policy depends on the rate and package selected at the time of booking. For most flexible reservations, cancellations made up to 7 days prior to arrival are free of charge. Cancellations received after this period — or in the case of a no-show — will incur a charge equivalent to one night’s stay. Non-refundable offers and seasonal promotions may have different terms, which will be clearly stated during the booking process. We recommend reviewing the policy in your confirmation email or contacting our reservations team for details.
Do you require a deposit to confirm a booking?
Yes, a deposit or credit card guarantee is typically required to confirm your stay. The amount depends on the chosen rate or package. For flexible bookings, your card will be used to secure the reservation without immediate charge, while non-refundable or special offers may require full prepayment at the time of booking. Our team will always confirm deposit details before processing any payment.
Is tourist tax included in the room rate?
The local tourist tax is not included in the room rate and must be paid separately upon check-out, as required by local authorities. The amount may vary depending on the length of stay and room type. This contribution supports the preservation and promotion of Lake Como’s cultural and natural heritage. For current rates, please check with our reception team at the time of booking.